Refund policy
💻 Refund Policy – Distorted Beauty Designs
1. General Policy
Due to the custom nature of digital design services, all sales are final once work has begun. We do not offer full refunds on completed or partially completed projects.
2. Deposits & Payments
A non-refundable deposit (typically 50%) is required before any work begins.
This deposit secures your project spot and covers initial design time, planning, and concepts.
Remaining balances must be paid before final files or website access are delivered.
3. Eligibility for Partial Refunds
Partial refunds may be considered only if:
Work has not yet started, OR
The project is canceled within 24–48 hours of payment
Refunds will be issued minus any time already spent, administrative fees, or resources used.
4. Revisions Instead of Refunds
We are committed to your satisfaction! Instead of refunds, we offer:
A set number of free revisions (clearly outlined in your package)
Opportunities for feedback and adjustments during the design process
Additional revisions beyond the included amount may incur extra fees.
5. No Refunds After Delivery
Once final files, logos, or website access have been delivered:
No refunds will be issued
You assume responsibility for reviewing and approving the final design before delivery
6. Client Responsibility
Refunds will not be granted due to:
Change of mind
Failure to communicate or provide required content
Delays caused by the client
7. Website Design Projects
For website design services:
Deposits are non-refundable once design or development begins
If the project is paused or abandoned for more than 30 days, no refunds will be issued
Completed websites are non-refundable once launched or transferred
8. Digital Products (If Applicable)
All downloadable products (templates, graphics, etc.) are:
Non-refundable and non-exchangeable
Final sale due to instant access
9. Exceptions
In rare cases, refunds may be issued at our sole discretion if we are unable to complete your project due to unforeseen circumstances.
10. Contact
For any questions regarding this policy, please contact us before purchasing services.
You can always contact us for questions at distortedbeautydesigns@gmail.com.